» What is the best method of accessing someone’s pc to provide desktop support with their approval?

Posted by Anonymous on June 29, 2009 1

What is the Best Method of Accessing Someone’s Pc to Provide Desktop Support with their Approval?

I've tried remote assistance in Windows XP but have never been able to make a connection. I think it might be a firewall issue but when I disable it the problem is the same. I'm open to any solution because I have numerous people requesting tech support and I would like to just take over their pc and resolve the issues while allowing them to see how I do it.
I would prefer a "free" solution if possible. Thanks.

Tags: , , ,

This entry was posted on Monday, June 29th, 2009 at 2:51 am and is filed under Computer Support. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

Comments

  1. you could try netmeeting. it's microsoft based and free, but it's not as in depth as it could be. it works best intranet (in your own network).

    computer_crazy June 29th, 2009